All our shipping is done through Australia Post e-Parcel Service. You will receive an email from Australia Post once your item is ready for despatch. You also have an option to receive tracking emails every time your package is scanned if you follow the instructions in the despatch email.
Please take note, we can not leave specific information for Australia Post as to where to leave your article. The eParcel system generates a default note to leave the parcel in a safe place if the Signature Required Option is not chosen.
Shipping times provided at checkout are an indication only provided by Australia Post. Times are quoted in business days.
Free Shipping is an option if total spend is over $150. Please note this applies to orders within Australia Only and is sent by Regular Post.
You will have the option of choosing between requesting a Signature or giving Authority to Leave.
Shipping options with "Signature Required" will require a Signature.
Choosing an option that does not include "Signature Required" will give Australia Post the Authority to Leave the package in a secure location of their choosing.
We WILL NOT be liable for packages that go missing if this method is chosen.
Return to Sender packages incur a $10 charge from Australia Post. Should you provide an incorrect address or refuse the shipment, you will be liable to pay this $10 charge plus the re-shipment fee to ship your order out again. For this reason, please ensure your shipping address details are correct!
At the present time, we will ship to Australia ONLY.
Please allow up to 1 business day for your order to be processed. Although we manage to get most orders out the same day there are times where this is not possible during extremely busy periods.
Please note, once an item has been shipped and tracking number provided, we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post lose or fail to deliver your package.
Please note we are not responsible for any damage to items caused by Australia Post or our International carriers. We package our orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is beyond our control.
If you have any questions whatsoever, please use our Contact Us form and we will endeavour to respond as soon as possible.