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FAQ

Q. My old login details won't work. How do i fix it?

A. If you held an account on our previous website, it will no longer work on the new site. You will need to create a new account.

 

Q. Has my order shipped?

A. Once your order has shipped you will receive a despatch email from Australia Post. Your order status on the website will also show shipped.

 

Q. What is my tracking number?

A. Once your order ships you will receive a despatch email which contains information on tracking your order. A tracking number will be assigned to your order on our website at the end of the day.

 

Q. How do I return a faulty item?

A. Please use the Contact Us form to explain the reason for the return and we will advise you on how to return a faulty product. Also, you can view the Warranty Information page for more information. The returns page will show you how to lodge a returns request and will also display the address to ship your faulty product to.

 

Q. I paid for Express Shipping, should my order arrive next day?

A. Choosing Express Post does not affect how fast your order is processed, it is simply the method of shipping used once your order has been processed. During busy periods it may not be possible to send orders the same day they are received.

 

Q. My Order Status says "Awaiting Fulfillment". What does this mean?

A. Awaiting Fulfillment means funds for your order have been received and your order is now being processed.

 

Q. Do your juices contain nicotine?

A. Our juices do not contain nicotine. It is prohibited to sell or supply nicotine in Australia.