Please note we do not offer exchanges under any circumstances. Please choose items carefully and if unsure seek assistance before purchasing. This process is for faulty items only.


Note on iSticks and Joyetech Products: We will require the Serial Number of your device to process a return. The Serial Number can be found on the packaging box of your device.





1.) To request a return of one or more items in an order, login to your account and navigate to My Account.




2.) Navigate to the Completed Orders section and click on the Return Item(s) button.




3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.






Returns Address:


PO BOX 266

Revesby North NSW 2212