Customer service is a top priority at Vapeking.com.au. You may return defective items within 30 days of received by date as indicated by your tracking information or the stated Warranty period which is detailed on the product Page of the device being returned. Our policy covers any manufacture defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by mis-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Our returns policy excludes cartomizers, tanks, and atomizers. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 30 days from the shipped date to our Returns address after contacting us, in most cases a return label will be provided to you. .
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.